NetBeans Support Resources

When you run into a problem, it's good to know you can turn to experts for help. NetBeans products come with different levels of support that fit any developer environment, from individual developers to large enterprise development teams.

Sun Services Support for NetBeans Software

Sun Microsystems offers three support programs for the NetBeans IDE:

What Do You Want?	What Plan is Right?
Answers to programming questions, code level support, and diagnostic advice.	Sun Developer Expert Assistance (DEA) is an online, incident-based service. Sold per developer or per incident. (Not intended for bugs or escalations.) Learn more
Patches, updates, product defect escalation, and diagnostic tools.	Sun Software Service Plans (S3P) for Developers are online or phone-base services available in Standard (12x5) and Premium (24x7) service levels. Sold per developer. (Not intended for code level support and programming questions.) Learn more
Maximum Support	Sun Developer Service Plans are packaged services for enterprises that combine both DEA and S3P, along with Training credits. This service is priced according to an organization's needs. Learn more

For a full comparison of the Sun Microsystems support offerings for the NetBeans IDE, see the Sun Developer Services Buying Guide.

Community Support for NetBeans Software

The NetBeans community offers numerous other support resources:

• Read tutorials and guides.
  
• Check the NetBeans User FAQs or the NetBeans Module Developer FAQs.
  
• Read the extensive offline documentation in the IDE itself, available under the Help menu.
  
• Search the nbusers mailing list archives — it is quite possible that your question has already been asked and answered on the list.
  If not, ask the nbusers list for help (you must to post).
  
• Check the bug-tracking system to see if your problem is caused by a reported issue; if not, enter a new issue for this problem (you must be logged in to enter a new issue).
• Review the patch information for the current NetBeans release
• Check out community training options.
• Check out the NetBeansSupport blog. It contains useful tips & tricks, issue workarounds, and product updates.