NetBeans Support Resources
| When you run into a problem, it's good to know you can turn
to experts for help. NetBeans products come with different levels of support
that fit any developer environment, from individual developers to large
enterprise development teams. |
Sun Microsystems offers three support programs for the NetBeans IDE:
| What Do You Want? |
What Plan is Right? |
|
| Answers to programming questions, code level support, and diagnostic advice. |
Sun Developer Expert Assistance (DEA) is an online, incident-based service.
Sold per developer or per incident. (Not intended for bugs or escalations.)
Learn more |
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| Patches, updates, product defect escalation, and diagnostic tools. |
Sun Software Service Plans (S3P) for Developers are online or phone-base services
available in Standard (12x5) and Premium (24x7) service levels.
Sold per developer. (Not intended for code level support and programming questions.)
Learn more |
 |
| Maximum Support |
Sun Developer Service Plans are packaged services for enterprises that combine both DEA and S3P, along with Training credits.
This service is priced according to an organization's needs.
Learn more |
 |
For a full comparison of the Sun Microsystems support offerings for the NetBeans
IDE, see the Sun
Developer Services Buying Guide.
The NetBeans community offers numerous other support resources: